Q: My car is all-wheel-drive, does it require a flatbed tow truck?
A: No. Conventional tow trucks are capable of lifting all wheels off the ground, however a flatbed would be simpler to load.
Q: My car has an automatic transmission; can it be towed with the drive wheels on the ground?
A: It depends on the model. Most manufactures say yes, for a limited speed and distance.
Q: With so many makes and models, how do you remember each vehicles towing procedure?
A: Every manufacturer establishes towing guidelines, several companies compile these guidelines into an annual publication that is standard equipment for today’s tow truck driver.
Q: Is towing rough on my car?
A: No, quite the opposite. Since your car is lifted by its tires, it is riding on your own suspension. And the tow trucks suspension absorbs most of the bumps.
Q: Do tow truck drivers have special training?
A: Yes. Our drivers begin by receiving a week of intensive specialized training, then they are teamed with an experienced driver on the job until able to perform every aspect of the job with competence.
Q: Does it cost more to get towed on a weekend or a holiday?
A: No. Not at 5 Points Automotive Services. We actually prefer the lighter weekend traffic because we can finish your tow quicker.
Q: Can you unlock my car with electric locks or side-impact airbags?
A: Yes. Our drivers are trained and carry an ever increasing array of vehicle unlocking tools. NEVER let an untrained person attempt to unlock your vehicle! Your doors internal mechanisms and wires are very fragile.